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Frequently asked questions
How do Viralio credits work?
Credits are the platform’s currency, used for the AI features (downloads, video editing, voice, and so on). You get 10 free credits when you sign up. The monthly subscription resets your credits to the amount of your plan. Top-up credits never expire.
Can I upgrade or downgrade my subscription?
Yes! You can upgrade anytime straight from the pricing section — the new plan starts right after payment. A downgrade applies at the end of the current period. There’s no long-term contract.
Can I cancel my subscription anytime?
Yes, anytime, with no penalty. Access stays active until the end of the paid period. Under Romanian Government Ordinance no. 34/2014 you also have a 14-day right of withdrawal if you haven’t used the service.
I couldn’t sign in to my account. What do I do?
Viralio signs you in through Google only. Make sure you’re using the same Google account you registered with. If the problem persists, email us at contact@viralio.ro with the account’s email address.
My credits reset. Is that normal?
Subscription credits reset every month at renewal — that’s the normal behaviour. Top-up credits do NOT expire and add on top of the subscription ones. If you think it’s a mistake, contact us with the account’s email.
How do I request deletion of my data?
Under the GDPR you have the right to have your personal data deleted. Send a request to contact@viralio.ro with the subject “GDPR data deletion”. We process it within 30 calendar days. Deleting the account means irreversibly losing your credits and your history.
Estimated response time
Urgent technical problems 2–4 hours
Subscriptions & billing 4–8 hours
General questions 24 hours
Monday – Friday, 09:00 – 18:00 (Romania time)